Privacy Policy

1. Information We Collect

Personal Information We may collect the following information directly from you:

• Name
• Mailing/service address
• Phone number
• Email address
• Payment and billing information (when applicable)
• Details about your service request (e.g., job site information, photos, scheduling preferences)
• Communication and opt-in consent records, including timestamps

Non-Personal Information When you visit our website, we may automatically collect:

• IP address
• Browser and device type
• Pages visited and time spent on our site
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage tree care appointments and estimates
  
• Communicate with you about your service request, including by phone, email, and text message (SMS)
  
• Send appointment reminders, service updates, invoices, and requested information
  
• Respond to inquiries and provide customer support
  
• Improve our website and services
  
• Comply with legal obligations

3. Text Messaging (SMS) Privacy Notice

If you provide your mobile phone number to Allatoona Tree Company, you may receive text messages related to appointment confirmations, scheduling, service updates, and customer support.

• Consent: By providing your phone number through our website, over the phone, or in person, you consent to receive text messages from Allatoona Tree Company related to your service request.

• No Sharing of SMS Opt-In Data: Text messaging originator opt-in data and consent records are not shared with any third parties or affiliates for marketing or promotional purposes. This information is used solely to provide the services you have requested.

• Message Frequency: Message frequency varies depending on your service activity.

• Message and Data Rates: Message and data rates may apply, based on your mobile carrier plan.

• Opt-Out: You may opt out of text messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and you will no longer receive messages from us unless you opt in again.

• Help: Reply HELP to any message for assistance, or contact us directly at (678) 365-3029.

• Carrier Liability: Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who help us operate our business, such as scheduling software, payment processors, and SMS/communication platforms (e.g., Jobber), solely for the purpose of providing our services to you. These providers are contractually obligated to protect your information and are not permitted to use it for their own marketing purposes.

• Legal Requirements: If required to do so by law, subpoena, or other legal process, or to protect the rights, property, or safety of Allatoona Tree Company, our customers, or others.

• Business Transfers: In connection with a merger, acquisition, or sale of business assets, in which case customer information may be transferred as part of that transaction.

Text messaging opt-in data and consent are never shared with third parties for marketing or promotional purposes, under any circumstance.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve site functionality and understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may affect certain website features.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information, including SMS opt-in and consent records, for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly. If you believe we may have collected information from a child, please contact us using the information below.

9. Your Choices and Rights

You may:

• Opt out of text messages at any time by replying STOP
• Request access to, correction of, or deletion of your personal information
• Ask us to stop contacting you for non-essential communications



To exercise any of these rights, contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The updated policy will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Allatoona Tree Company

181 Jeremiah Way Dallas, GA 30132

Phone: 678-365-3029

This Privacy Policy is intended to comply with applicable privacy laws and with The Campaign Registry (TCR) and CTIA guidelines governing business text messaging (A2P 10DLC) in the United States.